What is your check in times? 

Normal check in time is 12:00 noon. Normal check out time is 10 am. Early or late check in (up to 2 hours) will cost an extra $50.

What are payment terms and methods?

To secure your booking we require advance payment at the time of booking for 10% of the total charge for the period booked. Another 20% payment of the total cost 30 days before arrival and balance is payable on or before arrival date. Payment can be made by direct transfer to our account, or by credit card (credit cards will incur a 4% card fee).In order to charge your card we require you to email  or call us the details of your card (including name as shown on card, card number, & expiry date) to us.

Refund of Advance Payment is conditional upon:

You must notify us of cancellation of booking by email and receipt to be acknowledged by us. 

Booking can be cancel free of charge before 30 days of arrival date.

A charge of 30% of the total cost is made for cancellations within 15 to 30 days of arrival date.

A charge of 100% of the total cost is made for cancellation within 1 to 14 days of arrival date.

A charge of 100% of the total cost for NO SHOW and early departure is applied.

We recommend guests take out Travel Insurance to guard against lose of deposit.

Do you offer airport transfers?

Airport transfer is provided by us for all guests. Cost each way is $ 18.00 per person except ; 

(a) One person= $ 25.-

(b) Child under 14 years old is $ 9.-

(c) Baby on lap is free of charge.

Servicing

Daily - removal of rubbish from kitchen.
Every 3 days - change of linen and towels, sweeping of all rooms. Additional professional servicing is available at extra cost on request.

Air conditioning

Because of the high cost of electric power, an additional charge is made for air conditioning if required. (NB during the peak season the fans normally provide adequate ventilation).

Rental Cars and Bikes

Our manager can arrange these for you in advance at economical prices.

Kayaks

Kayaks are available for hire during your stay.

Baby sitting

We can arrange a baby sitter to come to your apartment in the evening at a cost of $30 per evening.

Fishing Trips

A local deep sea fishing charter company can pick you up from our private jetty. Click here for more information.

Discover more about our little paradise by visiting www.cookislands.travel